“New colleagues wait days for their account and laptop.”
With Cloumo · Administration
Ready on day one.
We set up account, laptop and licences in advance – and clean up properly when someone leaves.
Administration, security & support
Microsoft 365.
We take care of it.
We take over the complete administration, security and German-speaking helpdesk of your Microsoft 365 environment – at predictable monthly costs.
Rather talk in person? Discuss managed service
Does this sound familiar?
“Who actually has access to what around here?”
With Cloumo · Security
You know who can access what.
We continuously review access, sign-ins and settings so nothing is left open.
“When something breaks, nobody knows who to call.”
With Cloumo · Support
Everyone knows who to call.
Your team reaches us directly by phone or e-mail. We solve it – in plain language, without jargon.
There is an easier way: Good service.
Clear costs.
The base package covers everyday IT. Everything else is added only when you need it.
Included in the base package
Users & access
Looking after accounts, joiners and permissions.
Device management
Managing notebooks and smartphones centrally.
Licence management
Assigning licences properly and keeping track of them.
Teams, mail & files
Keeping collaboration and storage tidy.
IT helpdesk & support
Help by phone, e-mail and remote access. In German.
SLA & response times
3 h for critical incidents, 5 h for everything else.
Shorter times possible
Added as needed
What your set-up costs is stated up front in your quote.
App management
Deploying applications and keeping them up to date.
Security
Securing access, reviewing settings continuously.
Monitoring & incidents
Spotting anomalies early and fixing them.
Backup
Backing up data and restoring it when needed.
Reports & reviews
Discussing results, agreeing on next steps.
On-site technician
On site with you when remote support is not enough.
By time spent or quota
Night & emergency service
For nights, weekends and critical cases.
Hours by agreement
Compliance
Maintaining compliance, supporting audits.
Evidence included
Joachim · Consultant at Cloumo
We are easy to work with.
01
A dedicated contact.
No anonymous ticket pool: you talk to someone who knows your team and your Microsoft 365 environment – backed by a team that steps in at any time.
- Knows your environment, you never explain twice.
- Cover is arranged, even during holidays and sick leave.
- Reachable by phone, e-mail or ticket.
- Fixed meetings on what happened and what is next.
Reach us directly: +49 2161 2770 164 · info@cloumo.com
- 02
Costs clear up front.
Services and price are set out in the quote. Any extra effort is agreed before it arises.
- 03
Your tenant stays yours.
We work through delegated permissions and document every change. You can revoke access at any time.
- 04
Fair terms. Handover included.
No long lock-in. If we part ways, we hand your environment back fully documented – at no extra cost.
- 05
Plain language, no jargon.
Honest assessments – even when something can wait or you do not need it at all.
- 06
Pragmatic with small things.
Not every little task becomes an invoice. We look at the collaboration as a whole.
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Of course.
- German-speaking team
- Data processing agreement
- GDPR-compliant
- On site in Düsseldorf & Munich
Any questions?
Managed Microsoft 365 starts at €39 per user per month (excl. VAT and Microsoft licences) – as a predictable fee based on your number of users and the scope of service you need. There are no hidden hourly rates, so your IT budget stays under control. The base package covers users & access, device management, licence management, Teams, mail & files, IT helpdesk and standard SLA; further building blocks are added as needed. You receive your quote by e-mail within 2 working days.
You receive your quote by e-mail within 2 working days – with every cost itemised. No sales call is needed. If we have questions, we get in touch briefly by e-mail or phone, whichever you prefer.
Onboarding starts with an audit of your Microsoft 365 environment, covering configuration, security and licences. We then take over management through delegated permissions (GDAP) during live operation, with no disruption for your team. Most clients are fully connected within a few days.
Our managed Microsoft 365 service runs as a monthly, predictable managed service with fair, transparent terms. We favour genuine partnership over long lock-ins and discuss terms and notice periods openly in our proposal. At the end of any contract, we hand full management of your tenant back to you, fully documented – the handover is included at no extra cost.
Yes, you retain full admin control of your own tenant at all times. We work through delegated permissions (GDAP) and document every change transparently. You can review and adjust our access rights whenever you wish – your data and your tenant belong entirely to you.
Your data stays in your own Microsoft 365 tenant; we access it only through controlled, delegated permissions. The service is delivered by a German-speaking team under a data processing agreement and established security best practices. Processing stays GDPR-compliant and fully auditable at all times.
Managed Microsoft 365 is the ongoing, end-to-end care of your environment – administration, security, helpdesk and continuous licence optimisation in live operation. A one-off licensing review, by contrast, optimises your licence costs at a single point in time. The two complement each other; for a standalone project we bring in our licensing experts.
Your quote within 2 working days.
No sales call needed. A few details are enough – the quote comes by e-mail, with every cost itemised.
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01Send your request
Number of employees and the building blocks you want, in two minutes.
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02Receive your quote
Within 2 working days by e-mail. Discuss it internally at your own pace.
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03Inventory
We look at your environment and agree the handover with you.
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04Service starts
During normal operations, usually within a few days.
Prefer your own mailbox? Write to Cloumo directly: info@cloumo.com